Learn to Use Global Access Plus
Explore Our Services
Frequently Asked Questions
Tutorial Videos
References
Learn to Use Global Access Plus
First Time Login Steps
Explore Our Services
| Services | Personal Banking | Business Banking |
|---|---|---|
| Open New Account | ||
| Username/ Password Reset | ||
| Moblie Login | ||
| Entrust Auhentication | ||
| Entrust Trusted Device | ||
| Account Details | ||
| E-Statements | ||
| Manage Payees | ||
| Manage Billers | ||
| Transfer Money History | ||
| Own Account Transfer | ||
| Internal Transfer | ||
| One Time Payment – Internal | ||
| Bill Payments | ||
| One Time Bill Payment | ||
| Standing Instrunctions | ||
| Third Personn Credit Card Payment | ||
| Credit Card Block / Unblock | ||
| Credit Card PIN Reset | ||
| Term Deposits Redemption | ||
| Term Deposits Creation | ||
| Loan Statement / Activity | ||
| Loan Disbursement Inquiry | ||
| Loan Schedule Inquiry | ||
| Debit Card Block / Unblock | ||
| Debit Card Reset PIN | ||
| Bulk File Upload |
Frequently Asked Questions
- Login with fingerprint or facial recognition
- Open a new savings or term deposit account
- Block/Unlock Credit Card
- Password Reset
- Expense Management
- Upgraded android and iOS mobile app
A:
To log into the new system, please enter your current credentials (username and password) after which you will be guided to create a new password. You will also be required to accept terms and
conditions and set five security questions as an added layer of safety.
A: When conducting transactions on Global Access Plus on a ‘trusted device,’ it allows you to
bypass your token response for login and transactions up to JMD $150,000. Please ensure that
the device is secured. Do not use on a public device.
A: A token response will be required if the device on which the transaction is being done is not set as a Trusted Device.
| Transaction | Trusted Device | Not Trusted Device |
|---|---|---|
| Login | No token | No token |
| Own Credit Card (no limit) | No token | No token |
| Own Account Transfer (no limit) | No token | No token |
| Transfer/Draft/Bill Payment to existing beneficiary | No token within limit (150,000) | No token |
| Create/Modify beneficiary | Token | Token |
| Ad Hoc Transfer/Draft/Bill Payment | Token | Token |
| Other persons credit card< | Token | Token |
A: Yes, this is an instant feature.
A: Yes, you may block/unblock your debit card using the debit card block/unblock feature.
A: Yes, all your saved beneficiaries will be moved when you migrate to Global Access Plus.
A: Yes, you will be required to delete your existing app and download the new online banking App, Global Access Plus.
A: You can now reset your password from the Global Access Plus system once you have set up your security questions.
A: If you forget the answers to your security questions, you’ll be required to contact Customer Care at 888-CALL-FGB (225-5342) to have your password reset. Once this is done, you will be able to reset your security questions.
A: Yes, Global Access Plus facilitates the scheduling of future transactions, except credit card payments and also allows you to set repeat transactions where necessary.
A: Yes, once your KYC information is up to date you can create an additional Savings Account or a Term Deposit.
A: Personal banking customers may change their dashboard using the personalize dashboard feature. This feature is only accessible using the web interface.
Tutorial Videos
First Time Login
Adding a Beneficiary
Resetting Password
Opening A New Account
Credit Card Payment
Creating Standing Order
One Time Payment
International Wire Transfer – Business Banking
One Time Transfer – Business Banking
Transaction Query – Business Banking
References
Access greater convenience and stay in control with FGB’s new online banking experience, Global Access Plus. The new look, fresh feel and improved efficiency-boosting features are designed to enhance your banking experience making it Simple, Smart and more Secure.
Stay up to date with your money when it comes and goes!
