A: To log into the new system, please enter your current credentials (username and password) after which you will be guided to create a new password. You will also be required to accept terms and conditions and set five security questions as an added layer of safety.

A: When conducting transactions on Global Access Plus on a ‘trusted device,’ it allows you to bypass your token response for login and transactions up to JMD $150,000. Please ensure that the device is secured. Do not use on a public device.

A: A token response will be required if the device on which the transaction is being done is not set as a Trusted Device.

Transaction	Trusted Device	Not Trusted Device
Login	No token	No token
Own Credit Card (no limit)	No token	No token
Own Account Transfer (no limit)	No token	No token
Transfer/Draft/Bill Payment to existing beneficiary	No token within limit (150,000)	No token
Create/Modify beneficiary	Token	Token
Ad Hoc Transfer/Draft/Bill Payment	Token	Token
Other persons credit card<	Token	Token

A: Yes, this is an instant feature.

A: Yes, you may block/unblock your debit card using the debit card block/unblock feature.

A: Yes, all your saved beneficiaries will be moved when you migrate to Global Access Plus.

A: Yes, you will be required to delete your existing app and download the new online banking App, Global Access Plus.

A: You can now reset your password from the Global Access Plus system once you have set up your security questions.

A: If you forget the answers to your security questions, you’ll be required to contact Customer Care at 888-CALL-FGB (225-5342) to have your password reset. Once this is done, you will be able to reset your security questions.

A: Yes, Global Access Plus facilitates the scheduling of future transactions, except credit card payments and also allows you to set repeat transactions where necessary.

A: Yes, once your KYC information is up to date you can create an additional Savings Account or a Term Deposit.

A: Personal banking customers may change their dashboard using the personalize dashboard feature. This feature is only accessible using the web interface.